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Wavers
Posts:0
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| 01 Oct 2007 07:08:08 |
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| Am currently with Tiscali and am desperate to upgrade to broadband. I am in Wellside and would much appreciate a steer in the best direction. Many Thanks for any help/advice on who to change to.. |
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concraig
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| 01 Oct 2007 10:46:39 |
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| Hi there Wavers,
Well where do we start,I am in Concraig and I was with BT Dial-up and upgraded to BTBroadband in March shortly after the service became available. There were several "hiccups" along the way my activation date was 2 March and I eventually got connected
on 15 March after many phone calls and emails. Since then I have had no problems with
the service.
If you look at Broadband Forum you will see that many people have had problems getting
connected,mainly due to the fact that the ISP's cannot order on an automated system
and have to deal manually and it seems they will not train there staff to do so.
I am afraid that I had to resort to emailing the CEO BT Retail.
The national call-centres of the ISP's are not aware of the technical arrangements local to Kingswells.
Hope this helps
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Wavers
Posts:0
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| 09 Oct 2007 11:38:10 |
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| Thanks - I have now ordered with BT online but also called to say the order need to be processed manually etc etc. I got no joy at all with this and am sure that although I am to be connected on the 22 Oct it will not be a success. Any advice??? |
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concraig
Posts:0
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| 10 Oct 2007 05:12:14 |
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| Wait until after 8pm on 22 October and if your line has been activated then all is well
if not,next day contact BTBroadband sales line and ask for Orders Management.They will probably
apologise and contact the Provisions Desk,while they are doing that you will be kept on
hold,I was on once for 15 minutes. They will come back and give you a new activation date.
You might have to go through that procedure three times,if you do and you are still not
connected then I suggest you email Ian.Shanks@BT.com,he is Head of BT Public Affairs,Scotland.
I had to go through all that back in March.my activation date was 2 March,a week after ordering by phone,and I was eventually connected 15 March.
Good luck!! |
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andy92
Posts:48
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| 18 Oct 2007 00:06:34 |
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| Does anyone have BB supplied by Sky?? I am in the process of getting Sky TV and wondered if it was worth getting the BB as well. |
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Wavers
Posts:0
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| 02 Nov 2007 10:51:58 |
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| Thanks for all your advice. My BT order was processed successfully first time - yippee!!!!!! |
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andy92
Posts:48
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| 03 Nov 2007 08:41:00 |
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| Likewise, applied for BT BB and 1 week later installed and working. Paying more than other providers but it works!!! |
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andy92
Posts:48
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| 06 Nov 2007 14:12:33 |
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| Have now got Sky TV but no BB. Was advised that it was not available in Kingswells. Can anyone advise me differently? |
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loggs
Posts:4
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| 07 Nov 2007 09:59:59 |
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| According to the message on the homepage Sky BB was available from June? |
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concraig
Posts:0
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| 08 Nov 2007 04:44:52 |
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| As I understand things the BB service in Concraig,Wellside and Derbeth comes from the
Green cabinets not from the exchange directly so any ISP who installs LLU equipment in the exchange will not provide a service to us.
If anybody knows differently feel free to correct my understanding. |
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