hblindell
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| 16 Feb 2007 07:26:23 |
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| Still no further. I escalated again to the manager of the higher complaints dept (what a title).
It appears that all is in place and I should be working. Although the job has not completed so they can't raise a fault (work that one out....)
As soon as the job completes, which should be this weekend, it will either just start working or they can raise a fault. I asked about cancelling and they said they would still need the job to complete before they can put in a cancellation order.
I've lost the will to live. |
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blam
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| 16 Feb 2007 07:59:06 |
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| Wellside Wynd & BT Total Broadband/ Total Bo****ks
Activation Date 30 Jan
I too have spoken to almost every customer services and order management person at BT globally. After an online complant was filed, they phoned me to read back the complaint and then transferred me back to the order management dept who then told me i need to phone tech support as according to them, the order had been processed. If I phone tech support, which I have about oh, a dozen times, they tell me to go to order management.
Somehere, out there, is an engineer who knows what is going on.
Pity I can't speak to him. |
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hblindell
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| 16 Feb 2007 09:02:53 |
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| I wonder if it is just Wellside Wynd that is having these problems...... I'm Wellside Wynd as well
Maddie - where are you ? |
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amphoria
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| 16 Feb 2007 09:30:27 |
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| I'm Wellside Wynd as well and have been waiting for a connection since late January. I am trying with Demon rather than BT Retail, but the problem seems to be with BT Wholesale. They just tell Demon to ring back in a few days time for an update. The latest excuse was that they were still investigating whether I could get a broadband connection! I don't even have the DSL light yet.
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Maddie
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| 16 Feb 2007 09:46:09 |
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| I am not Wellside Wynd, but in Wellside although a few streets away from you. Most of my neighbours have got their broadband now. |
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Maddie
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| 16 Feb 2007 09:47:53 |
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| If anyone sees a van at our Wellside Cabinet, can we ask them if they know the status. I think they are more likely to know than the people we call on the helpdesks. I wish I had asked yesterday. |
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And
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| 16 Feb 2007 11:35:26 |
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| How about this for a problem !
I got so fed up with Talk Talk telling me that I couldn’t get Broadband I decided at the very least to get my line and account back to BT.
Ironically on the day I went back to BT, a man from Mumbai phoned and said that I could get Broadband with Talk Talk – Really !!!
Anyway, that was fine I thought, however I have since discovered to my cost that I should have cancelled the outstanding Broadband order, or else I would be unable to give an order to another ISP.
11 days of phone calls to Talk Talk and I still can’t get their order off my line.
I officially went back to BT with my line on the 13th of February.
A couple of days later I received a connection password from Talk Talk.
Out of interest I thought, lets plug in my modem and hey presto my Broadband works with Talk Talk.
So here I am connected to Broadband with a company that I am not even paying for anymore ???
Unbelievable ??
My only problem now is getting a MAC code so that I can place an order for Broadband with a decent ISP if one exists.
In the meantime I will happily use by FREE broadband. !!!
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blam
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| 17 Feb 2007 09:19:41 |
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| Received a call from a profusely apologetic chap this morning who tells me my case has been escalated to a "specialist" team. Crikey.
Same kind of message about case not being closed but work has been completed etc.
Pointed out that was the same message I was given 2 weeks ago. However, "first thing Monday morning" nameless chap will be contacting the "specialists" to progress things.
Good, thank you very much...whatever. |
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resident
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| 17 Feb 2007 11:23:06 |
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| Good luck blam.
I've signed up with BT (thought it would be the most straight forward).
I've received my router etc and my activation date was 6th Feb. When the date came and went I called up to be given same story about work being completed but not closed out. Give it 24-48 hours. 2 more phone calls since with exactly the same story. I think I'll have to move it to complaint level and see if that speeds things up a bit.
Bob |
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ejf
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| 19 Feb 2007 07:04:04 |
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| After trying to no avail with Homecall for two weeks (my current telephone provider) I opted for Eclipse due to the good reviews on the Forum. Placed order on 2nd February and still nothing to date. To be positive the Customer Services from Eclipse has been first rate. Text of e-mails are below:
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E-mail 1 - 12/02/07
Please accept my sincere apologies for the delay with this update being sent. I have just spoken to BT as your order has not completed and is now delay.
BT have confirmed that they are still carrying out work to enable your telephone line for ADSL.
Unfortunately they have informed me that activation will be in delay as there is more work to be completed in the next few days, after which I will be contacting them for another update.
Please accept my apologies on BT's behalf, but rest assured they are doing all they can to ensure the activation of ADSL at your property.
E-Mail 2 - 15/02/07
I have contacted BT this afternoon regarding the delay to the above order.
They have advised that unfortunately they are experiencing a system problem that is preventing them completing the order. This is an issue that is affecting many orders at the moment.
Please be assured that they are doing all they can to resolve the issue as soon as they possibly can.
We will continue to chase BT for regular updates until they have completed your order.
Please accept my sincere apologies for the inconvenience caused to you and do not hesitate to contact us if we can be of further help.
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BT vans at the end of Concraig Park on Thursday 15th may start some progress. Have BT found a technical issue that is going to stop the role out? Is it just a resource issue, or are they halting everything until they get the automated order process sorted out?
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amphoria
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| 19 Feb 2007 07:28:58 |
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| Thanks for posting the emails ejf. At least we now know that there is a general problem affecting many people.
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Ralphie
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| 20 Feb 2007 04:30:11 |
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| Once again my BT broadband keeps cutting out. Started again today. I had this problems about 2 weeks ago. The wireless light on the hub is on but the broadband and internet ones keep going off and on. Wondering if it has something to do with a line problem that other people are experiencing. I am at Wellside Circle. |
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mikiemov
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| 20 Feb 2007 05:00:01 |
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| Im in wellside circle also and have had 100% uptime for 2 weeks now. Speed has been up and down like the preverbials but I presume thats more to do with the line speed being determined. |
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Ralphie
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| 20 Feb 2007 05:16:39 |
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| Thanks mikiemov. Seems to have stabilised again. BT hub connection does cut out once or twice a day usually but today and two Sundays ago it cuts off continuously. |
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Sparky
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| 21 Feb 2007 08:44:47 |
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| I live in Concraig Gardens and placed my broadband order on the 18th of Jan. Still dont have broadband. Like other posts BT have used the "it should be activated in the next 48 hrs" line. I have been told this on 3 or 4 occasions now!!
Is there anyone in Concraig Gardens that is connected? |
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johnny
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| 22 Feb 2007 04:55:10 |
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| Hello Sparky,
I am in Concraig Gardens I ordered from BT on 26 January and after several phone calls was eventually connected on 15 February.
It maybe just a coincidence but I emailed a senior manager with BT on the eve of activation. If you email me at Kingswellsjohnny@hotmail.com I will give you further details. |
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Ralphie
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| 23 Feb 2007 03:09:36 |
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| I think I have finally pinned down my broadband problem. It keeps cutting out in heavy rain. Have the hub downstairs into the master socket. Moved it upstairs into the master bedroom and it has the same problem. If I move it to the second bedroom and fit another filter to the extension lead then it works no problems but with reduced speed. Has anyone any ideas? |
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