kingswells.guest
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| 03 May 2005 09:55:29 |
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| I am keen to ascertain how many other residents within Kingswells have received a letter threatening legal action for their proposed managed service of the green areas surrounding our homes. I like many of my neighbours have been in dispute with Peveral for more years than I care to remember about the poor standard and lack of service to the green areas etc. Since Millpark have taken over the maintenance of these areas it has improved and I have been paying bills accordingly however as Peveral are relinquishing this contract! then it appears they are keen to retrive all outstanidng monies regardless of numourous complaints and disputes regarding the poor service and unclear billing processes.
I was under the impression that after a meeting (when a representative from Peveral attended some time ago - think it was Gill Robertson) in Kingswells that the matter was now in their hands to deal with. Several months later I am sent a somewhat threatening letter promising legal action if this outstanding amount is not paid within 7 days??? For information, on calling their offices to ascertain why this bill has appeared with no warning I was informed that a discount of £13 per household had been given in the last bill and in their minds this was the matter closed
I have had numerous communications with Peveral over the last several years, who have admitted in the past that the services provided were sub standard and I am distressed and annoyed that they seem to think £13 of a rebate is enough to compensate us for a substandard service. (I have spent more on postage and telephone charges!!)
I would welcome any feedback/comments on this matter and any suggestions on possible ways forward? :msn_confu |
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kingswells.guest
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| 05 May 2005 04:42:30 |
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| Dianne
If you had paid up on time there would not be this problem.
Do you honestly expect there to be any difference!!!
who ever the new factor(s) may be ???
Have you considered the option of a "residents assosiation". I'm pretty sure there are plenty of others you can make contact with to disscuss this with.
The last WEB site(s) had a very good following on this Peverel subject...
come on Claire bring back the old Forums with their interesting disscussions.
by the way I wish you "good Luck"
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kingswells.guest
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| 05 May 2005 07:02:12 |
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| John best to read my entire insertion! Found your comments on payment slightly offensive and not at all helpful!!!! Hey if you want to pay for a service that isnt being provided then go ahead. Residents associations may well be an answer however they are time consuming to set up and run.
Thanks for your opinion! |
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kingswells.guest
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| 05 May 2005 07:51:04 |
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| I agree with Dianne's comments and am also in dispute with Pereveral.
The last I heard from them was by letter in Janauy 2004 admitting that the standard of the maintenance wasn't as it should have been, but a new contractor was taking over the work (Millpark). Any bill I've subsequently received since Millpark took over I've paid as the maintenance has improved.
Peveral also sent me a letter last week demanding payment for the maintenace that they previously admitted could have been done better.
When I contacted them I was told the same as Dianne that they gave us a rebate for management fees of £13.37 per house big deal!!
As far as I'm comcerned that's not good enough as after all I have been disputing the ground maintenance fees so where's rebate on them.
Are there any other people who feel the same and are unwilling to pay for a service that hasn't been provided?
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kingswells.guest
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| 05 May 2005 08:53:59 |
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| I also received the letter from Peverel and have wrote a nasty letter back with copies of all my correspondence. To give us 7 days to pay up is absolutely ridiculous especially as they've not even given me the courtesy of a reply to my letters in 2003 and 2004 and that their "estates manager" has arranged to meet me twice and never turned up. My neighbour got the guy to turn up eventually and he promised the world and we are still waiting for all that work to be carried out - so so much for him getting on top of the situation.
Why should we pay for a service that was definitely sub-standard?
Lets just see what happens now but £13 per house seems a bit of a ridiculous deduction in my opinion. |
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kingswells.guest
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| 05 May 2005 11:31:14 |
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| Whatever disputes you have regarding previous levels of service you all have a duty to pay, this is made quite clear in your deeds. Non payment simply raises the costs for those that do pay and increases costs further because Peveral will (and do) operate an overdraft on our behalf. Whats more if Peveral do take legal action against you this is financed by the estate account (ie all the paying residents) not Peveral themselves, so Peveral can't lose !
The only way to get work done to your required standard is to form a residents association and take control of our own environment, as discussed on the old web site
this is easier said than done. But with Peveral resigning we should all be trying to sort something out before another factor is appointed (SMH have the power to do this in the absence of a residents association)and the same problems arise again. |
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kingswells.guest
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| 05 May 2005 12:20:19 |
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| we do have a duty to pay but only if the work was being done. The bills I am not willing to pay are from when Ocean Land were subcontractedand the work was being done. Since Millpark took over I have paid those bills.
After all if you put your car in for a service and were told it was going to cost £100 went back for it and were then told onlyhalf the service had ben performed but they still wanted the £100 would you pay it or would you pay £50 FOR THE HALF SERVICE THEY PROVIDED?????
Over the years has anyone from Peveral rang anyone's doorbell to ask if they were happy with the service they were supposedly charging us for????? I think not!!! |
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kingswells.guest
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| 05 May 2005 19:34:46 |
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| SMH piss in the same pot as the appointed factor(s) who ever they may be.
It's a money making scam & you bought into it when you moved into Kingswells,
either through owning a house or land where SMH has control...it's all stated very clearly in your title deeds.
Your agent(s) should have explained this when you made your purchase.
SMH is a very smart dude, with the local council(s) feeding from his hands....
as "Residents" you have the option to take control.
its action that is required, not words, speak to your neibours, become a genuine local community. |
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kingswells.guest
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| 06 May 2005 02:43:21 |
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| Point to note.
Peveral legal action. To finance this, they take money from the Float and recover it by increasing rates for the next year.
I phoned peveral to ask, what are you going to do about non-payers? "we will pursue them in court" was the reply. I then asked how they would do this on the basis that several families in the street now have moved to Nigeria, Houston, Russia and Frace....and how would they plan to manage this.
When there service stops, i fully expect my float back being I've paid up to date! |
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kingswells.guest
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| 06 May 2005 03:41:54 |
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| Dianne
I pay my council taxes, as it is my legal obligation.
Am I happy with their level of service or the ever increasing charges ??
No
Can I do anything about this ???
Same applies with factoring, if you choose not pay,
this shows that you have a lack of respect for the others that do.
Yes, I agree the existing factor has failed in their duty, but do you honestly think that a new factor(s) will prove to be any different,
As for the continuing name changing for the estate managers (say no more) ……….it’s now the turn for the factors to do the same.…….
Take this opportunity to form this ‘residents association’
contact Alan Stott or Ian Cox as they aways have plenty of advice |
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kingswells.guest
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| 06 May 2005 04:47:42 |
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| Does anyone know how we go about getting the float money back?
As I paid £150 float as probably most people did.
I think we'll have a fight on our hands getting the float money back from Peveral.
After all if they were considering giving the float money back to everyone wouldn't it have been better for them to deduct the float money from the bills they sent out last week then people would pay the difference and the matter would be resolved.
Regarding the float if most of the money has been in an account for 5 years or so how much interest has it accrued? What happens to it also?
I think we need to get legal advice on this. Are there any solicitors residing in Kingswells who could advise?
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kingswells.guest
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| 06 May 2005 05:04:20 |
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| why ? do you think they will commit their time for nothing ??
I don't think so..... |
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kingswells.guest
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| 06 May 2005 05:17:51 |
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| if they reside in Kingswels and are of the same opinion of Peveral then yes I would think they would advise!!!! |
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kingswells.guest
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| 06 May 2005 06:25:29 |
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| As a new resident, I have had limited dealings with Peveral, but even in that short time, have found them to be incompetent. However, I wonder if something I was once told is of interest. I was informed that if I received a bill and it was OTT, I could send a cheque for what I believed the work was worth. If the contractor then cashes the cheque, they have accepted the payment and would not be able to legally challenge the person paying. If people offered payment for what Peveral's services are seen to be worth, then they cannot be pursued for payment????
(I'm not a lawyer though!!!) |
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kingswells.guest
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| 06 May 2005 06:47:31 |
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| as per the deeds
You don't get float money interest back.
It's a win/win for peveral, however if people haven't paid, the float toatl will deplete over time so there will be no float because it was being used for supporting the non-payers.
This will drag on!!!! Peverel will run at a loss whatever way they do! |
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kingswells.guest
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| 06 May 2005 07:00:50 |
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| I have it on good advice that the float money doesn't belong to Peveral but it is merely held by them on trust for the residents and cannot be raided as and when Peveral decides to do that.
Any monies moved from the float without the approval of the residents might be construed as fraud.
I am waiting for final confirmation of that from someone at Stewart Milne who was involved in the maintenance agreement that was set up by themselves with Peveral on the residents behalf originally. |
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kingswells.guest
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| 06 May 2005 20:40:23 |
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| By the sounds of this discussion the old issue of the Communal Areas is back in the headlines again.
But there are far to many anominous guests singing from the same hymn book, I have my suspicions that this is just another wind up.
If people are genuinely interested in this issue please use their real names.
That excludes members from KCC we all know who you are.
:msn_cry: |
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kingswells.guest
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| 09 May 2005 02:26:44 |
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| The float in theory should always stay the same (£150)
However, if you read what the factor can use the money for, it defeats the purpose.
If you bought your house, the info is all in the deeds, to sack the factor you must set up a residents association (else you can't sack them). Factors were an easy way of the developer not paying the council a one off fee of £3K to look after the areas.
The float is there to allow the factor to take your payment (assuming you've paid) whilst you are billed. when you are billed and pay, the float returns to it's value.
However, work out the loss of people don't pay for 5 years, it's added to our annual bills!!! |
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kingswells.guest
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| 09 May 2005 03:04:27 |
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| therefore the Factor(s) & the developer(s) & even the council "PISS" in the same pot......... |
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kingswells.guest
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| 15 May 2005 14:04:08 |
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| Dianne, wev'e been in dispute with Peveral since we moved in . Where i live in Kingswells our house count for our completed phase was 287 in the scheme, since this problem has been ongoing the number of houses has risen to 362 could anybody tell me where the extra houses came from. Another point did you know that management fees for Peveral has risen by 78% from 2001. In the "residents charter" it says that you should receive "renewal quotations prior to the end of the contract" which i've never received and probably no one else either. These are points that i'm writing to them about and some others also. Your not alone on this subject and if you give into this where will the costs go next. |
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